I was a client of Hughes for years for lawn mowing service. About a month ago, I received an impersonal letter in the mail indicating my account had been referred to a new provider because Hughes didn’t have enough staff to accommodate all customers. Several of my immediate neighbors on the street also use Hughes, and lo and behold their lawns are all getting mowed on time this year. So while the Hughes truck parks in front of my home each week to do my neighbor’s yards, its a bit of a mystery.
Turns out they were thinning their customer base and referring lawn only customers to others and keeping customers who also bought other services, such as annual yard cleanup/mulching and shrub service. If Hughes were smart, they would have called to attempt to upswell me – but they don’t seem to have the business acumen.
Thankfully I’m with another local company. Now and very happy. But if you’re looking for a company which values longtime customers, Hughes is not for you.
