We hired the company about 4 years ago to install some retaining walls after a recent addition. At that time i wrote a glowing review of the company. Fall of 2015, we noticed the retaining walls were leaning. In the spring of 2016, we contacted the owner, Zach, and he gave us an estimate for the cost of the repair, stating it would be cheaper if we waited till their business slowed down. September 2016 I contacted him again asking when they would be able to fix the walls. His reply was December. I was shocked knowing December in Missouri is cold and the ground will most likely be frozen. I have emailed him three times this month, December 2016, asking when he will be here this month and so far I have not had a response. While the month is not over, today is the 30th, I believe Hinkle Hardscapes has determined this repair is not a priority and not worth their time. We will see if Zach contacts us and makes good on his word. I will write an update after the first of the year.