If I could give zero stars I would. We interviewed four to five companies for completion of a pathway around our property with timbers and pavers. We received complete bids from 4 companies. I really liked Will and he seemed professional and knowledgeable. I took great care to review the companies including their reviews. Noticing a few negative reviews I spoke with Will about this and he took responsibility for poor reviews and told me he had learned from that experience and would not repeat the behaviors. Their contract was vague and didn’t include specific work to be completed for progress payments. They would send an invoice and I would promptly pay it. However, when they were about 75% complete the work stopped. Even though I had paid 93% of the total agreement. We had issues throughout the project as the workers were not mindful of existing irrigation lines and cut them in various locations without capping them or re-routing them or even notifying us of what had been done. Our water bill sklyrocketed and they sent someone to make repairs. The repairs did not fix the issues and they continued. This is when they offered another bid to replace the existing irrigation system at a very high figure. I wanted them to complete the first project before signing on to other agreements. I’m so relieved I didn’t sign another contract with them. They stated their bid was based on their estimate of sq footage and for labor and materials for that amount of work only. The contract was vague so could be argued either way, so we came to an agreement to pay an additional sum for them to complete the work. They agreed to run conduit in 6 locations of the pathway for irrigation (for the future). I will attach photos of what they did so you can see for yourself that not only are they not conduit, they are just drip lines they snaked under the path. They cut corners on quality and we had to fight them to complete the contract and finally were so disgusted we just paid them to get them off our property.
Sterling and Will are very nice in the beginning but do not be fooled. They will manipulate you and will do the least amount of work possible. When problems arrise they are slow to respond and do not care if the job is done correctly or not. I strongly recommend you look to other professional landscaping companies.
