Contracted with this company on March 1st 2016 to renovate my pool and pool deck with a completion date of mid May 2016. We were able to use the pool at the end of June. This is August 7th 2016 and the pool is still not complete. There are issues with the plaster at one of the pool returns & in the spa not being poured correctly around the jets and stones sticking up from the bottom of the spa. The pool cover anchors still need to be installed. I have been trying to get a schedule for 5 weeks now and as of this past Thursday they are failing to respond. Their previous responses: “we have to check with the service guy who was out”; “we are very busy with other customers”; the Thursday prior to this past one was “they still needed to talk to their service guy, but would be out the next day (Friday). Lack of communication, quality of service, follow-up, customer service and project management are all huge negative issues with this company.
