We worked with Top of Utah Spas on our remodeling project in Bear Lake West area. They were very helpful in picking the right Jacuzzi hottub for us. We went with the J-470 white and roasted chestnut. They were great to work with on a very difficult delivery. Top of Utah Spas surpassed our exspectations. We would choose Jacuzzi and Top of Utah Spas again and recommend them to anyone.
Purchased a MAAX hot tub here. Within days of their installation and water treatment the water began to become murky and greenish. The technicians did all they could to “fix” the water and could not. We requested a refund but did not receive one. We have since received a new replacement hot tub as MAAX found they had a chemical contamination from a vendor product. The new tub has been installed ( we requested they wait until the weather got warmer as we could not “winterize” at this time; however they insisted on bringing out the new tub despite the weather). We found out about the tub contamination ourselves by speaking to MAAX as Jared, the owner simply belittled our complaints and stated we were exaggerating the problem. He did not take the tub issues seriously at all.
At this point Jordan has tried to take care of the hot tub. Water care was offered for a few months to make up for the months of non-usability and we had appreciated this effort. However, no one has been able to use the hot tub due to the cold weather. So, no one has even been in the tub and in less than three weeks we find the greenish murky water is back, despite weekly treatment by top of Utah technicians. We have noticed that there are sales going on at this store…buyer beware is all I can say.
We had a hot tub (not a Jacuzzi) that developed a crack in it. We went back to the place where we brought the hot tub and explained our problem. They said “this happens all the time, rub some silicone on it”. We decided to call Top of Utah Spas. They came out quickly and resurfaced the acrylic, meanwhile assisting us with an insurance clam. Long story short, we have a new Jacuzzi brand Hot Tub thanks to Top of Utah Spas. We love the quality of Jacuzzi and will continue to do business with Top of Utah Spas.
