It’s disappointing I have an Aqua Pool in my backyard that cracked significantly and stopped holding water only 2.5 years after build. It’s even more disappointing how Aqua has handled the troubleshooting and repair process.

The pool was completed Fall of 2017, and was only ever maintained by Aqua. At Spring 2020 opening, significant structural cracks were revealed that have worsened with time. Aqua first applied epoxy patches on the easy to reach cracks. That did not solve the water loss, and despite visible cracking in the Spa, Pool/Spa wall, skimmer, and stairs, they dispatched a crew to pressure test the spa jets (passed with no issue) – and then sent us a bill for that work. We questioned the bill. They called us for payment, and told us that within a week they’d be getting back to us with an estimate and proposal for a full repair. We paid the bill, and nearly a year later still have not received a quote for repair.

We’ve held off on writing any review, waiting to see if or how Aqua would ultimately resolve this situation. We have tried to be patient and understanding, giving Aqua multiple chances to earn back our trust and make things right. And we’ve wanted to believe that they would. After a year of being passed around between different employees and different departments, making no progress towards a solution, and only watching our pool continue to deteriorate, we finally reached out to the owner hoping to find some clarity. His response was more than disappointing. He deflected responsibility, placing blame on his subcontractors and throwing his own employees under the bus, and the only “solution” he offered us was more temporary patches. It’s starting to feel as if Aqua either doesn’t know how or just doesn’t want to fix the critical problems with their own product.

Our experience certainly doesn’t line up with the quality of craft and level of service that Aqua advertises. They proudly state that they’ve been in business for over 50 years, and they’re now under second generation ownership. But our experience has taught us that a reputation inherited is only as good as a reputation upheld.

Cannot say enough how disappointed we are with how unprofessional/rude/untrustworthy this company is! Had a number of issues with awful communication and poor customer service and would not recommend anyone go with this company. Our pool may look nice but for the amount of money we paid we don’t trust this company at all with how they treated us! We’re sure that they will respond saying they have a great reputation etc……but that was not our experience and hope no one else is treated the same way!

I have never written a review before. If I could give zero stars I would. I made a $7,000 deposit for a pool with Aqua Pool & Patio on April 28, 2018. The permit for the pool was denied by the town because Aqua Pool’s measurements were completely off and the pool was not 25 feet from the septic. Since the pool couldn’t be built we requested a refund on May 15. The salesman called and kept trying to sell us a new pool and we demanded our deposit back. Finally the salesman said that the full deposit would be returned since they couldn’t build the pool as described in the contract. On June 5th I received a letter from Aqua Pool stating that they were keeping $2,664.56 of my deposit for fees such as: setting up my account in the accounting and construction department, contacting Call Before You Dig (even though the permit to dig was never granted), a meeting with their salesman and new design sketches, which I never requested or approved or was told there would be any charge for. The letter mentions onsite meetings at my home, after I signed the contract there was only one time an Aqua Pool employee came to my home. Aqua Pool & Patio never even put a shovel in the ground and took a $7,000 deposit for a pool that the town says can not be built and is refusing to refund my $7,000 deposit.

Pool cracked in half at 1 yr Mark. Horrible repairs started falling apart in 6 months. Now pool is re cracking in same spot. It’s not leaking so no warranty on it. All the tile and coping are falling off into pool. $10,000 floor system never worked. I’ve figured oh the problem with product manufacturer. Diverter should never have been placed 85′ from pump, if it was it should have had the pipe upsides to 3″ to get the proper presure. Aqua empoyees were out a minimums 15 times to try and solve problem. All agree it sidnt work. Then the office would change there findings to system operating properly.

Great company to work with. We are new to the pool industry and were very nervous about being taken advantage of spending all of this money. They were on time very thorough and produced a spectacular product. My only advice is make sure you are very educated in pool systems and how they work. Also make sure you have everything in your orginal budget that you want or you will be dissapointed when you need to add.

This is my second Aqua pool and I am extremely happy with my experience and the quality of there pools.I would highly recommend them to anyone looking to put in a beautiful pool. Great ,knowledgeable,professional people.Wonderful experience.Thanks Aqua. Kim