We were their second pool dig of 2021.
The plaster has failed, the site a mess, contract line items not fulfilled, and my favorite “sorry they’re with a customer” when we call. Apparently they pick and choose which customers matter and I must assume those are the ones that still have remaining balances. We even threatened to withhold money and go through arbitration to which Jason responded “you’ll lose”. We now call daily looking to have the plaster fixed and Gianna passes us to voicemail saying Debbie and Grant are busy with customers. Chuck will eventually take the call and say they’re working on it trying to contact Bella Pool Plaster out of New York and that they will be in touch(interesting that this has taken over 3 months with zero rectification as Gianna proudly boasted they service 30 pools a day).
This is 3 months of non stop calling and emailing on our end and they take the same approach, essentially hoping we’ll tucker out and accept their poor performance as they already have all their money.
