We just completed last year installation of a new 26,000 gallon 20X40 foot saltwater pool and spa with a waterfall and beautiful travertine hardscape. I wanted to write a review (which I usually don’t) because as most know putting in a pool can be challenging and many have more than one person they know with pool construction horror stories. Our project was large and in conjunction with an overall new build with a custom home. Patrick had to coordinate with our home builder and architect and had to jump in near the last portion of a two year project. Patrick is amazing and has become a trusted friend due to his honesty and transparency in the pool design and build process.
Patrick is fairly mild making him easy to talk with and he is responsive to anything you bring up. He is not afraid to listen and digest your vision and then help guide you in the areas which may save you later frustration on pool upkeep and maintenance as well as cost. Cost, while not the cheapest, was explained and transparent and the project brought in on budget. Due to unrelated issues with our landscape architect we got rid of thankfully, Patrick stepped right into the role and helped design and build the pool concept we were thinking. The pool was a different shape then I first envisioned and a bit more expensive then first planned but a year later I can honesty attest that the changes and cost upgrades were well worth it. Cost savings which were estimated on heating and the other physical changes which jive more with how my family uses the pool were spot on. We would have never done some of those things on our own without Patrick’s guidance and that of his team.
Lastly, as one of the best endorsements for you to select Patrick and the Pool Company Construction is to honestly tell you that the whole project did not go off perfectly . . . as projects this size seldom do anyway. We had a major issue after Patrick had finished the pool and turned it over a few months later to the warranty folks. The propane heater for the spa from Pentair was not working as planned and it took a lot of diagnosing to figure out why. I must admit out of frustration I bypassed the pool store and warranty folks and called Patrick direct on his cell phone even though he had finished and I had issued final payment months before. He made one of what would become many special trips out to the house to help solve the problem. While this sounds like good customer service, which it was, you need to understand that it was the heater that was the problem and not the install . . . so in a nut shell not Patrick’s problem. He stayed with us through the problem and as frustration was mounting as the issue dragged out a couple of months from one manufacturer suggested fix after another . . . Patrick went to bat for us and demanded that Pentair stand by their product and replace the whole unit. To the credit of Pentair they did (which they had tried everything to not replace the unit) and to the credit of Patrick they never would have if he did not get involved from a professional standpoint.
So while you consider other options out there in our area that are little cheaper I want you to know that I had the same thought process but friends of mine used Patrick and the Pool Company Construction for their pools and told me they picked them mostly for their over-engineering and standing by their product. I was glad I did as well and you can not go wrong with Patrick and his team at the Pool Company Construction — I give them my highest recommendation.