Working with Grant Smith (Aqualink Pools and Spas)….. was one of the best decisions we ever made. Although the name of his firm suggests a spas and pools focus and he does indeed have an impressive amount of technical and creative expertise in the design and construction of all manner of spas, pools and water features, his talents in designing and building both hardscape and plantings go far beyond pools and spas. We knew Grant was a “head above” the competition when his bid was much more thorough than the other two bids we received and he spent twice as much time with us going over his bid, explaining what needed to be done, why he chose the materials he did and answering all of our questions. Here was someone who really cared about doing the job well and cared about us as customers.
Working with Grant was an amazingly positive experience. The basic design for this landscaping project was done by Studio-H (a Newport Beach Landscape Architecture firm) but the task of translating that design into a physical reality was done by Aqualink. Grant’s ability to work with us and our landscape architects really helped in dealing with the many small but important issues that crop up on any project like finding a way to site our spa so that it looked best and accounted for the fact that our backyard retaining wall, which we had assumed was parallel to the back of our house was not actually parallel.
Grant’s suggestion for changes in the layout of the staggered texture pavers in the backyard as well as the tiles and finishes for our amazing spa really served to enhance the beauty of the finished project. His meticulous attention to detail and quality resulted in a project that has done well over time and required minimal maintenance. His design for the drainage system made it possible to place drains that not only look attractive but also function so well that the winter rains ran off into the drainage system with no pooling or puddles. His work in finalizing and implementing the engineering design of our new over the hillside deck was equally impressive. The deck was built with a steel infrastructure set into deep footings on the hillside, obviously a far more complex way to build a deck than the usual wooden structure but well worth the effort since it is both much safer and much more durable than the usual wooden deck structure.
He more than fulfilled his early promise. Grant and his team showed up every day, on time, worked hard and efficiently and left on time. They kept the job site clean and tidy EVERY Day. They were sensitive to our neighbors and tried to keep the noise and mess to a minimum.
As with any projects, there were challenges along the way. At every turn Grant was there, solving problems, dealing with city officials with intelligence, grace and unfailing good humor. I have to say there were several times when I would have had some choice words for some of the city officials he had to work with; but, Grant was the consummate professional and expertly pushed around or over every bump in the quagmire that is a city bureaucracy.
At every step Grant kept us informed. If we had a question and texted him, he answered within minutes… EVERY time we texted, … seriously…. who does that?
When the job was finally completed, we were thrilled with the result. It was everything we had wanted. It was beautiful. And every day since then, we have enjoyed every element of the oasis Grant and his team created for us.
But the story does not end there. Grant continued to keep in touch, to make sure everything was working as we expected. Again… who does that.?
We were not the only ones who were impressed with Grant’s work. Our neighbors and our friends all commented on the excellence of his work and the professionalism of his staff. The architectural committee member from our homeowner’s association (who bird dogged the whole project) was also very complementary.
The fact that Grant was able to do very accurate cost estimates meant that the whole project was accomplished without any unexpected cost over-runs… truly amazing.
As we sat in our beautiful spa last night.. we again thought.. Hiring Grant was one of the best decisions we ever made. Thank you Grant for making our dream come true is such spectacular fashion.