RUN FAST.. FIND A REPUTABLE POOL COMPANY !!
Worst experience I have ever had dealing with any contractor. My sons neighbor was putting a pool in by Cascade Pools so my son had their salesman come over and give him an estimate to install a pool at our house. Cascade provided us with a nice design and price. We decided to get two more estimates for the same pool. Bob’s Pools and Screens was one of them. Dwayne Langos was fast, put the price together, had my son pick out the colors, everything was fantastic and we put a $5000 deposit down on a $49,000 pool. THAT’s WHERE EVERYTHING WENT DOWNHILL. After they securely received our deposit, they would not return calls, they never came back out even though they would leave messages saying someone was coming, so we would miss work to be there and nobody would show up. Two months after they scheduled the diggers to come out on a Saturday (because neighbor would only give consent to intrude on their property when they are home) and again NO SHOW..!! We called numerous times and was told someone would call us back, nobody would. Finally they reschedule to start digging 2 weeks later. They texted the day before and said someone would be there Saturday morning at 7am. Again, we made arrangements for my son and his wife to be home (which happened to be the same day as my sons great-grandmother’s funeral which he was going to have to miss). at 9pm Friday night he received a text that they were not going to be there, and if my son wanted them to install a pool at our home, he would have to pick another day (Monday-Friday) because they will not dig on a Saturday. THREE months of pure stress and aggravation dealing with this company, the neighbor, the HOA, etc.. Everything that Dwayne had promised when he took the deposit cannot happen.. We cancelled our pool with this company and after numerous email exchanges with Erica Wendorf (the owner) They still decided that they were keeping $2262.00 of our deposit because THEY couldn’t do the job we contracted them to do.