Our pool was finished and filled back in April 2021. I don’t write reviews until I know I’m confident I got the right product and service originally promised. Today was just another reminder that Distinguished Pools knocked it out of the park. We have been enjoying our pool everyday. Whether that’s getting in, sitting by it or just admiring it from the window. Dan, his crew and all the folks he works with to accomplish every step of the job were nothing but stellar! Not only is the pool a work of art and functional, but the customer service Dan and his crew provide is just priceless. To this day, if I have a question I would call or text Distinguished Pools, 99.9% of the time I get an answer back the same day and within no more than 2 hours. They really go the extra mile to make sure you are confident in your multi-thousand dollar purchase. If you feel you have an issue they are willing to look in to it or just give you the info you need to continue to grow as a pool owner.
We researched a couple other pool building companies and I have to say that I am SO glad that we decided to go with Distinguished Pools. I have neighbors that have gone with other companies and they seem to have a few to several complaints about the build, the pool, and the communication.
As a new pool owner, a few recommendations.
1. If you can swing it, GET A POOL COVER! We got an automated pool cover and it was pricey. We have 2 young kids and we needed peace of mind about letting them play outside without worrying about any accident involving the pool. Now that was the only reason we got one, BUT man did we get more benefits from it! It keeps the pool warm, it keeps the water from evaporating (water conservation) and it helps keep the critters out!
2. Get the auto-fill; otherwise you will be filling it up very frequently. We don’t have to worry too much because of the POOL COVER, haha. But I would have loved the convenience of the built in auto fill. Not too big of a deal to go out turn on the faucet and let it run for a bit though.
3. Splurge for the mini pebble. It helps with traction, it extends the life of the plaster by like another 5-10 years, I believe it was, but the color makes a great view. Can be a little rough on the toes if you’ve been in for a long time, but eventually you don’t realize it any more.
4. Take advantage of their 1 month service after the pool is filled, get all the education you can from them to learn about your pool and how to take care of it. But you can always call and ask. We had gotten a different pool service because of location, but we’ve gone through 2 companies already because they weren’t tracking the chemicals properly. Liquid chlorine, no bueno for tile decor.
All in all, do your research on companies, but hands down…Distinguished Pools!
Forgot to mention, they provided us a paper that said to get other estimates! And References! What company does that?! A confident one.
Consumate Professionals.