I was informed by Chip Galloway that his company – Form Pools LLC – would be abandoning my pool and spa project, despite our paying all milestone payments on time and in full on my project. His reason is that they aren’t making money on my project – he says it is due to material costs increasing over the past year due to inflation. They had to dig our pool a second time because they originally dug in the wrong location (they didn’t read their own plans) – and had to dig it a third time because it sat for months and caved in. The tile job had to be ripped out and redone because the first attempt was done by an employee that was a landscape laborer and didn’t know how to tile (the pictures would be laughable if it wasn’t my pool). Reality is that they are losing money on my project because of having to do many expensive parts of the project twice (or more).

It has been a miserable experience to work with Form and Chip. They do not return calls and the project has experienced many many delays due to poor project management and poor/shoddy workmanship by their subcontractors. I sincerely hope that nobody is put in the position that we have – no plaster, no pool or spa covers, broken equipment, incomplete plumbing install, coping that is spalling due to poor install quality of the deck jets, no warranty – and I have to hire another company to complete the job.

I want others to be informed before making the mistake I did in choosing Form to build my pool and spa.