After several friends recommendations and a lot of research, we decided to use Thunderbird Pools for our first consultation, and we reached out to them on 2/11
3/11, Mike, the designer for Thunderbird Pools came out for our scheduled consultation (1-month initial contact) for a new swimming pool and hot tub build. He listened to what we wanted and answered all our questions. Seemed like there was not going to be any issues with him but never made it far enough to see a design. He followed up with us quickly.
This review is not about Mike, it is about Cohl Workman, the owner of Thunderbird Pools. I would give Mike a good review and hope that he finds a better company to design for. What Cohl promises on his website, i never saw and was absolute disappointed.
3/12, Mike contacted us and asked if he could bring the owner out to double check the sloping issues in our yard to make sure there were no issues. I said no problem and it was set for 3/15 for any time after 2pm.
3/15, Mike asked if we could reschedule to 3/16 at 1pm and I said that was fine.
3/16, Mike let me know that the owner was running late, and they would be 10 minutes late and I said that’s fine. They assumed I was not home and just went in the backyard which was fine. I went out there and Mike said “hey how you are you doing” while Cohl, never even acknowledged me and seemed irritated that he was there.
I asked them if there were any concerns with the sloping and told Mike not to worry about the backwash hard line as we found another option which quickly got Cohl’s attention. He asked “what do you mean backwash”, so I explained. He got defensive and said “all of my filters are Cartridge filters and if you don’t like it, use someone who does” I asked are you actually serious right now, and he said yes. I said that I wasn’t interested in a cartridge filter and he said, “Well I guess we’re done here then” and left.
The designer asked if I wanted to go any further with the project and I said absolutely not while he just stood there looking like what just happened. I went to the front as Cohl was leaving and I said that was real professional as he asked “what, I was just getting a drink from my truck, I wasn’t leaving”. Right, you just said we’re done here and left 30 seconds ago.
Then he approached me and told me that I was not going to tell him how to build his pools. (um, do you mean my pool?) He said that he was a professional luxury pool builder that has been in business 18 years and has always used cartridge filters for “his pools” and that he didn’t plan on ever changing “his pools”. He never said why he doesn’t or talk to me more about them to maybe change my mind on it.
I had nothing else to say as Cohl was getting back in his truck. I told Mike thanks for bringing Cohl out now instead of half way through our project as he really showed his true colors. I said thanks but you lost an entire build because of a pool filter. Sad, but glad no $$ was wasted