My husband and I did extensive research into contractors and, as part of such research, in our reading of reviews, came across a review written by a homeowner which said that she felt like every morning “was Christmas morning” when she went into her new kitchen. At the time, I thought it was most likely an exaggeration. Surprisingly, that was not a review for Creative Design, because her sentiment is EXACTLY how we feel every time we walk into our home or wake up in the morning seeing the transformation and beautiful work that Glen, Scott, Aimee and their team completed! It is a dream.
Creative completed a gut renovation of our kitchen and first floor powder room, installed hardwood floors throughout our first floor, refinished the floors in the second floor, installed new molding and light fixtures throughout and completed various other projects. We rented a home elsewhere for 95% of the project, and each week it was the highlight of our week to receive our written update report from the team and see the progress ourselves. Our new neighbors would remark to us how professional and courteous the team was and that the neighbors were impressed with their punctuality and hard work. The team’s hard work is evident in the beautiful, workable transformation of our home. It surpasses what we imagined and hoped for, for our home and family.
We heard from friends who went through home renovations that “the renovation process itself is brutal, but it is well worth it in the end”. However, that was not our experience with Creative – we absolutely LOVED the process and working with Glen, Aimee, Scott and their team. I, almost daily, told my husband how happy I was that we decided to work with Creative, and he wholeheartedly agrees – we did not need to worry about coordinating 99% of items – Creative took care of everything for us and assisted us with 100% of tasks and vendors; Aimee, our designer, really held our hand when we chose tile, stain and cabinet colors, fixtures, knobs, etc.; our project manager, Scott, answered our questions within ten minutes (via phone, email, text or Facetime and always with a smile and like he had all the time in the world to talk to us!) and in general, if we had a question (even a small one), no matter the day or time, we had a substantive, well thought response within minutes or at most hours from any team member (and if necessary we had someone come to the house right away to assist us, review or update something); every team member we interacted with is professional, friendly, patient, transparent and honest; the company is run so professionally and organized and there is complete accountability.
We will be turning to Creative for any and all future home renovation projects (and begging to have Scott and Aimee on our team) and cannot recommend or praise the company and people enough! Thank you!