Let me start by saying this review is long past due:
Last year my wife and I had a home built in Canton, GA. Prior to our home being finished, I started researching, reading reviews, and interviewing local pool companies to help design and build our pool once we closed. Though I “love” the water and everything about it, outside of swimming, enjoying, and entertaining, I don’t know much about pools. From the moment I spoke with Rob Harrison, I knew there was something different about Rob and his company.
Rob met with me, asked questions such as “what’s important to us”, “what are your must haves”, “what’s on your wish list” etc. Rob listened to my crazy ideas, looked at pictures that I’d pulled off the internet, and reviewed drawings that I had sketched. Looking back I’m sure I was “one of those guys”. Rob came back to me a couple of days later with a drawing and quote. I couldn’t believe how tuned-in Rob was to what I was looking for. He was able to put on paper, what I had difficulty explaining. Even though we didn’t discuss a budget, Rob came in at where my wife and I was hoping to be.
We closed on our home and within a couple of weeks Rob and his team got to work. Rob communicated with me regularly of what was currently going on, and what was coming up next. It’s important that everyone acknowledges that this build took place in the middle of a pandemic with severe supply issues. Everything was on back order, and there were allocations on materials. Rob kept me informed which, is really important to me.
We also had an outdoor grill area built. Unfortunately we had an issue with our grill. Rob worked every avenue possible but was unable to get the grill manufacturer to replace/resolve the issue with the grill. Rob ended up replacing my grill with a larger, more expensive grill than what he had spec’d and in my quote. This involved having his masonry crew cut and rework some of the stone. Rob was apologetic and did this at his expense…..class act.
I realize my review is starting to run long, so I will finish with this: Rob couldn’t have done it without his professional contractors. They were truly champions of their trade and many, if not all have been working with, and for Rob for a very long time. Coming from the trades myself (plumber), I paid close attention to how Rob spoke to his employees and subcontractors. He spoke to and treated them with respect and appreciation for what they did.
To wrap this up: Rob and the Long Cane Group made my wife and I’s dream a reality. I have and will continue to recommend them.
Thank you Mr. Rob Harrison, The Long Cane Group, and team.
Tom and Wendy McConahay
P.S. – as pretty as the pictures are, they don’t do it justice.