My husband and I moved into a beautiful home with a blank canvas for the backyard. We decided on a pool for our yard and needed some help. We were referred to Ultimate by a friend so I reached out to them. The lady was awesome, so kind and tentative, but her representative that was sent out – Chuck McCrory was less desirable. He came out and was probably with h my husband and I for approximately 10 minutes – 15 max. He asked us what we were looking for, where about we were looking to place the pull etc. We answered all the questions and he advised us he would get back to us.Two weeks passed and I hadn’t heard anything so I reached out to the kind lady I was dealing with before – she advised me that Chuck had sent us an email a week back. I apologized and went to look in my email -no email. I decided to then reach out to Chuck directly His response was shocking – I have not measured the yard yet. I do not know where you want to put the spa in the pool- decided on another co.