We are professionals and very busy, however, like every other home owner, we have been dreaming about our backyard landscape, and hired AMS to do the design for us.
What a joke this business is! We signed a contract with them and 6 months into the project we still have no design, no vision, no ideas, only some “chicken scratch” drawings of only one small section of our backyard on a piece of paper. This. Is. It.
Delays after delays, unkept promises after unkept promises, no customer service, arrogant, and unreliable. Provided a “modern” “design” with straight lines for a home built in the Spanish Colonial Revival style. When we mentioned to him the modern lines in his chicken scratch design didn’t match our home’s architectural style, he told us he would redo the “design” and come up with a different one that would match our home, however weeks and months went by without any new or revised design. During this time we kept emailing, texting, hoping….
Drew did not take into consideration our notes, design ideas, and scope of work, came to the meetings unprepared, and kept proposing things that were conflicting with what we have been talking to him about since the beginning.
We also asked multiple times for an integrated design of the whole property, to understand how architectural elements were created for each zone; this was promised to us when we signed the contract, but it was never delivered.
We had to do a lot of work ourselves, struggling to understand setbacks and architectural design elements.
Possibly the worst experience ever.
When we raised these issues with AMS and asked what could be done in order to move the project forward, HE SIMPLY ABANDONED OUR PROJECT and withdrew from the contract, after wasting six months of our life.
To top it off, he works with CADAlytics for initial plot plan and measurements. This company is NOT LICENSED to do land survey and Robin the owner has one of the worst attitudes we have ever seen in this industry. Her plot plans only included some scribbly lines in AutoCAD but NO ACTUAL MEASUREMENTS and when we allowed her back on our property only with the understanding she would actually remeasure and provide us with the measurements, she refused to give us the measurements even after multiple emails and texts.