Approximately four years ago we decided to have our Gunite Pool renovated. We received several bids to perform a total renovation including pumps, heater and filters. We ended up selecting Anthony Sylvan as the contractor. The process did not go well. I ended up taking days off from work in order to ensure the construction work was being performed properly.
We noticed several areas of concern within the first two years. When I called customer service they said they could not help us. Any repairs would result in a fee.
These issues included but are not limited to:
Anthony Sylvan took unapproved shortcuts by using all the existing pool fixtures, including spa jets, filter basket housings, filter baskets, spa pool light and pool return jets. These all should have been replaced with new since they were almost 30 years old.
The new pool heater circuit board has been replaced four times with service visit charges. Now we are told we will be charged for additional units and the cost of service. The heater was a lemon to begin with and should have been replaced.
Pool piping was reused rather than running new pipe to the pool pumps and filters.
The pools cantilevered Concrete work was not secured properly and has since become detached and loose around the Spa area.
The Gunite did not reflect the initial Blue color we selected and we were told that the variation was normal.
The Gunite is already cracking at the pool steps. Customer service there was nothing they could do unless we wanted to pay for the repairs.
Recently the 2.5 HP Filter Pump seized. I was informed by the technician that these pumps are made not to last and that was the probable cause of the failure. An $800 dollar failure. The pump was over sized for the pool when we renovated. The original size was 1.5 HP. (28 years with no problem)