Our experience with Cascade was professional and went above and beyond out expectations during the entire process, including pool maintenance support after the project is done!

Shane worked with our wishlist, budget, and backyard to come up with a custom design that was more than we dreamed of. We got estimates from other companies, but the designs were generic and did not fit our yard and house the way Shane’s did. Shane had great ideas and concepts that he worked with to create a perfect design. We started wanting a pool only, and by the end we had a beautiful covered patio that extends our outdoor living space into the pool decking.

The construction process was just as smooth as the design. Communication with Shane was always prompt, thorough, and professional. He returned every call within less than an hour, and answered all of my many questions. He kept us in the loop on every step, and let us know what workers would be at the house and when.

There were a few minor issues/changes during construction and Shane was helpful in fixing the situation. The solutions we agreed on were even better than the original design!

At the end of the process, we were very happy that we went with Cascade. We are constantly stopped by our neighbors to compliment us on the beautiful new addition. The construction process went as smoothly as possible and we ended up with an amazing finished project that my husband and I enjoy every night. Cascade goes out of their way to make their customer happy and puts all of the finishing touches on their product to make it stand out!

The Cascade team has been an absolute pleasure to work with. From inception to execution, Cascade went above and beyond to deliver an amazing pool. TJ, my main point of contact, made himself available any time I had questions or concerns, and even months after the pool is built, continues to check in to ensure everything is properly functioning. If there are any questions or issues, their team responds immediately. Hands down one of the best service providers I have ever worked with.

I always enjoy working with these guys as they are the consummate professionals who build some truly breath-taking pools. Just looking at their photos should tell you everything you need to know about the quality of work they do. What you don’t see is how they treat the homeowner and any contractors with the upmost respect and consideration for your specifications. I try to work with this company whenever possible.

I’ve worked with Cascade on multiple projects and they are always easy to work with. Being in the industry I know how frustrating it can be when there is a lack of communication, and that is why it is always refreshing working with Cascade, because we never have any problems.

TJ and his crew keep everything very professional. Thanks guys.

I have direct experience with Hank Thompson, owner of Cascade Custom Pools. They recently installed a VERY COMPLICATED pool for clients of mine who did not live in Austin during the construction of their home and pool. I worked with the Cascade team throughout the process and have asked the client for their feedback on working with Cascade as well. The client said they are completely pleased with their experience with Cascade. They said Cascade’s communication was excellent, their design and subsequent suggestions were well thought out and well executed. They were always available for phone conversations and on-site meetings when the client or I requested these and the pool has been performing beautifully. Cascade Pools has been designing and building pools in the Austin/Lake Travis area for over 30 years – that’s an amazing accomplishment in an industry where pool companies come and go. Hank Thompson lists his personal cellphone number on all his marketing AND he answers that phone number when you call or he calls right back – no hiding behind an office phone or answering service. Can’t ask for a better response than that. As a custom home concierge, I stake my reputation on every contractor that I introduce to my custom home clients. I can, and do, wholeheartedly recommend Cascade Custom Pools to my clients.

Cascade Custom Pools is a pleasure to work with! As a luxury Custom Home Builder, we have referred several discerning clients to Hank and his team at Cascade Custom Pools. They have exceeded our expectations in an industry that often over promises and under delivers.

Cascade has provided clear pricing and exceptional execution on every project we’ve worked together on. They are a great partner to work with. Zbranek & Holt Custom Homes looks forward to working with Hank and the Cascade Custom Pools team continuously.