Building my pool with BYOP was very simple and easy. I used the steps they provided and things went very well. I did bump into a few areas where I needed help and they were on top of every question.
At the beginning of our discussions they were very insistent that they would help with any problem that occurred and that they had contacts to solve every problem. Actually, I put this to task. Two weeks after the pool was turned on, I had a leak in one pump. I contacted Marshall and he was all over this (while he was boarding a plane). The warranty folks came out on Christmas Eve/Eve, replaced the pump and had things running again ASAP. The repair rep said, “he wasn’t sure who I knew, but he was told to replace anything no questions”. He said he had never heard that before. The Repair man also helped answer other questions that we had and assured us he we could call anytime.
When questions came up, and they will, BYOP was always at hand to answer questions.
So yes, problem cans arise, but yes, Marshall and the folks at BYOP lived up to everything they promised. Would I do this again, Yes. Did a learn a few things, yes. Would I recommend BYOP? Absolutely yes!
Thanks Marshall and John and BYOP Texas for everything as a great Pool.
