My wife &I are first time homeowners. We saved up money for 5 years after moving into our home to remodel our backyard. We wanted to add a pool, gazebo & pavers. After interviewing 8 contractors we decided to work with Daniel the owner of Monaco, due to the quality of work he presented during our interviews. Our total contract cost exceeded $200,000.00. Unfortunately there were numerous issues, time of completion, from the quality of work, & overall service.

Timeline was quoted at 3-4 months. From start to finish it was 19 months, as deposit was given 5/6/2020 & Monaco’s last day onsite was 11/21/2021. We were understanding there were road blocks he ran into but, 19 months for completion is/was frustrating & unacceptable.

The main issues were with the quality of his work. It was no where near the quality he had presented to use during our interviews.
-gas lines for our fire pots were ran too small, starving the fire pots of gas & had debris in them. Thus, 1 of our 3 fire pots do not work. We’re now in the process of hiring a new contractor to take down my pool wall & re-run the correct size line, cleaned of all debris. I’ve received quotes for this re-work between $20,000-$25,000
-The sink is flowing directly out to the street (this will flow to ocean) which is illegal.
-Outlet boxes mounted crooked, have large gaps gaps around the sides with loose/broken stones stuffed into the gaps.
-Outer Lights are not sealed, gaps are showing
-Sconces are mounted crooked
-No finishing around the outer edges.
-All electrical conduit lines & boxes are exposed. Nothing was hidden.
-No corner/edge stones were used on our pilaster columns.
-The fireplace we purchased from him was to be able to house diamond glass. The fireplace he installed can only burn/house wood. In addition the outer edges of the fire place are not filled in & show open gabs.
-Broken rocks used on our fire place wall & the wall is not level.
-Eaves are showing all nails and paint isn’t finished.
-Carpentry cutouts are jagged and look like they were done with a butter knife.
-Pool score lines are not balanced.
-Pool plumbing lines are below grade.
-Pool leveler he installed was broken and never working. Leading us to have to manually fill our pool every week.
-Pumps he installed were leaking.
-Etc.

His service was very poor. He was never onsite & rarely answered our calls. He made us feel as if he always had something more important to do. Leading us to communicate with one of his workers Sergio the entire time.

Lastly, we tried to work with Daniel & asked him to please just fix the issues at hand. He refused, then threatened my wife & I. To date we have spent over $30,000 to correct the electrical & carpentry issues. We’re estimating we will have to spend another $40,000 to correct everything else. This has been a stressful & sad experience for us.. It was supposed to be the opposite. We have a power point of all issues above, please call *Sensitive Information Hidden*

We loved working with Daniel. We had some basic designs already but he helped us refine them and made several very helpful suggestions along the way. He explained everything, step by step, so we knew what was coming next and there were no surprises. The crews Daniel hires are first rate. Everyone works hard and takes real pride in their workmanship. For our project, Monaco completed the pool, decking and a retaining wall. We couldn’t be happier with the way things turned out and we would recommend Daniel and MLP to anyone who asked.

Daniel and his crew were an absolute delight
to work with from start to finish on our pool project. Daniel was here every single day making sure everyone was doing exactly what they were suppose to do on any given day. We live in a historic Spanish home and he was able to navigate the difficult permit process without a hitch. He is kind, thorough and really cares about his clients. We highly recommend Monaco Luxury Pools.

We couldn’t of been more thrilled with Monaco pools. Daniel was hands on from design to completion. We have built a pools before and never had the personal attention and expertise we experienced with him. He has experience with materials and design and was willing to work with our specific desires rather than many that try to force you into their design box. My husband would highly recommend to anyone.

We hired Monaco Luxury Pools to transform our small and outdated backyard into a modern, resort-feel retreat. We couldn’t speak more highly of Daniel’s professionalism and dedication to our project. Everyone who worked on the project was respectful, clean and seemed to be experts in their field. We were so impressed by their quality of work and were thrilled when they actually finished on time and on budget. Daniel doesn’t nickel and dime and is the most honest pool contractor we’ve met. His reputation is impeccable not to mention his design style! He went above and beyond to make sure our project was exactly what we had envisioned. If you’re thinking about using Monaco for your pool project, go for it, you’ll end up with an outstanding product!

We’re very pleased with our pool project! It was a very challenging job since our backyard is on a hillside. It was a long process from the initial soil’s report and permitting to final completion, but Daniel was very easy to work with. When problems arose, Daniel was there to handle everything. He answered or calls and emails quickly and was helpful with the design. Our finished pool, spa, and fire pit look beautiful! Daniel is experienced and knowledgeable on pools and landscaping. We recommend Monaco Luxury Pools.

Daniel did a beautiful job on our pool, spa, bbq, turf, and seating area. We hired him and Brad Morton for design. Daniel was always on the job site. His subs were really good. He always corrected things he didn’t like. He takes care of his customers. He was recommended by two people I know and they could have used any pool contractor in Southern California. Would hire him again in a second. Attached are some night time photos as I write this.

I would not recommend Monaco Luxury Pools. Daniel did not follow through on his contract or verbal agreements. Paver work and spa coping is overpriced and shoddy. See pics.

Additional details: Daniel was paid over $140k for his completed work. The final payment was to be paid at the completion of the job “as stated in our contract.” A handful of items have been pending for 2 years including those shown below. Daniel did fix the pavers but never resanded the area (pic is from the initial paver installation) causing more movement, cracks, and issues. I attempted to compromise several times but Daniel refused, citing breach of contract (untrue), and unwilling to stand by the quality of his work. I don’t normally write reviews but I felt it was my responsibility to share my experience. Feel free to message me if you are considering hiring Monaco Luxury Pools.