I have the patience of Job sometimes and often times to my detriment. If anyone is contemplating getting a Desjoyaux Pool in TN, think twice. I was so excited two years ago and this is what my pool has looked like for most of the summer. To be very clear, my beef is with the manufacturer/US Distributors out of Atlanta GA. Their customer service is well below acceptable. In a conversation a few weeks ago, one of their staff members (Jeff) actually laughed when I told him I had a green pond in my backyard with frogs. It’s not a laughing matter, period. My pump was sent back to them, at my expense, over a month and a half ago. My pool continued to grow its own little ecosystem. They have neither reached out to address the issue or my concerns. I have been forced to mitigate my damages and prevent further damage to the rest of the equipment, again at my expense. Pool ownership is expensive in its own right but is balanced by the enjoyment it brings. There has been absolutely nothing enjoyable about dealing with this company.

To say that their customer service is horrible is an understatement.

We hired Desjoyaux Pools to install a 25 x 25 inground pool with salt water system. They were professional and reasonably priced in our market/area and have a great pool system that takes the best parts of a liner and a concrete pool and merges them together. Our pool wasn’t finished until about 2 weeks before cold weather set in so we didn’t get to use it much but the little that we did use it, it was AWESOME! They did a great job of explaining how to clean and maintain and left us with enough materials and supplies to get us started. We did have some problems with the panel/salt system that needed maintenance already but that is not the fault of Desjoyaux, but they did cover it all under warranty and took care of it with no problems.

We were among the first customers and selected this pool company based on construction, innovation, choice of options, cost, and friendly and knowledgeable staff.

The project was more difficult than normal due to tight construction area and our desire to keep as many trees as possible, and some corrections had to be made along the way, but the company was always responsive and the final project came out beautifully. We have enjoyed our heated pool year round since early 2011. Biggest negative was the extra long time-frame to complete the project.

Overall, highly recommended and great team!

Mr. Knelson provided pool closing services and light repair for us in November. He also installed our pool! From the start I knew we were dealing with a professional organization as he was in constant contact even prior to the work date. Everything was done perfectly and he also made repairs to an item the previous company missed. Thank you Ron and we will definitely being using them on our next project in March! You cant go wrong give them a call!