Generally speaking, I do not write reviews online. In fact, I believe this is my first ever review. I’ve always been a word of mouth recommendation type of person, never hesitating to recommend my favored businesses when asked. As most people in my circle are not planning any pool projects, i did not want my experiences with Garden Pros to go unshared.
When we initiated our pool project, I leaned heavily on the recommendation of my designer, Fred, who runs Scancelli Landscapes (can’t recommend him enough!). I asked Fred for his professional opinion on which contractor he recommended for our project. I knew Fred had overseen countless projects of varying scopes/complexities and costs, and had likely seen the good, the bad, and the ugly from a variety of construction companies. I read Fred my short list based on prior research, which included Garden Pros. Without question, Fred recommended I call Eloy at Garden Pros, adding that when he had questions relating to turning his designs into realities, he always contacted Eloy for technical advice on the construction side of things.
Fred stated Eloy was an absolute professional with exceptional communication skills and an attention for the details, two things that were critical to me. Fred added that Eloy and his crew didn’t cut corners on his projects, mentioning that if something wasn’t to the design specs or to my standards, Eloy would make it right. That attitude of straightforwardness and transparency were the qualities I wanted in my contractor.
Once Fred’s design was complete, I requested bids from a few competitors and just wasn’t impressed. Some quotes were high, some were low, but I just never made the connection I was looking for to initiate such a project with any other pool builders. In the back of my mind I always reminded myself of a very true statement, “You get what you pay for,” recognizing that trust outweighed strictly financial considerations.
When I took a meeting with Eloy after speaking with Liz on the phone, I immediately knew Garden Pros would be building my pool. I said to myself that if I couldnt do it based on the quote then I would just save up and initiate the project months or years later. My confidence in Eloy and Liz after those early calls and meetings was what pushed me to sign the contract and initiate the project. I spent more than I planned, but have zero buyer’s remorse based on the quality product Garden Pros delivered.
Months later, I have a brand new pool that looks identical to what Fred designed. It’s everything that I could have imagined and was done with almost zero headaches. Of course there are little hurdles that come with projects such as these (mostly mother nature and HOA/city issues), but never once did I second guess my decision to go with Garden Pros.
Eloy’s crew showed up early and worked hard each and every day. Our project had almost no stagnation, which seems to be a common occurrence for most contractors. If there was a day or days where we would be waiting for something, Eloy would communicate and let me know what was going on. When I had a concern, Eloy would address it immediately and handle things in a timely manner. That communication in my opinion is almost unparalleled in the contractor community!
Eloy’s attention to detail on the project was actually above my standards (which are pretty high). Eloy caught things before they were even on my radar. If i saw something that needed to have a second look Eloy addressed it and handled it without question. Eloy knew my objectives with the backyard and added a couple features that I had not thought of and were not on the plans. I told Eloy I would pay for them, knowing there was labor and materials involved, understanding he was trying to run a business and make payroll. Eloy said the guys were on site anyway and the materials were on hand, so it wasnt an issue. Those little things exemplified the whole project, as neither Eloy or Liz ever tried to nickle, dime, and penny me, which I appreciate and see as character attributes.
Even as I’m writing this, I’m realizing that this review doesn’t do Garden Pros justice. I’m exceptionally happy with how things turned out and am very glad I leaned on Fred for his recommendation. I’m glad I followed my gut knowing Garden Pros was the right fit for my project after interacting with Eloy and Liz early on. The results are incredible and I’m looking forward to making memories in my pool for years to come.
If you’re on the fence, make a call to Liz and schedule a meeting with Eloy. He’s an exceptional contractor and his crew are locked on. I’m sure they’ll be in demand for years to come but I can tell you that they are worth the wait! If and when it is time to build another pool at a future residence, my first and only call will be to Garden Pros.
Thanks again Eloy, Liz, and the entire Garden Pros team.