Our home was built in a zero-lot line, gated community in South Frisco about 12 years ago. The original owners had a custom pool/spa combination designed and developed very soon after the completion of the home itself. Over the past 12 years, the original owners and I maintained the pool very well and, as a result, it had held up remarkably well for its age. The pool did not require immediate renovation or repairs of any kind when I decided to pursue an elective renovation project with PE. Even though I already knew this assessment to be true, the PE contact I worked with, Mike Sparks, was very honest and upfront during our first consult by independently stating that nothing required immediate attention or renovation.
I decided to pursue an elective renovation on the pool to update the tile line, stone-based water features, aging (but still functional) original plaster, and many pieces of the pool equipment. The pool’s design, which was not structurally altered during this reno, is a 17k gallon raised wall spa/pool salt water setup with Oklahoma flagstone coping and a surrounding stamped concrete/flagstone deck. A raised wall existed as a continuation from the spa along the back of the pool edge which had sheer descent water features originally plumbed.
The full scope of the renovation was to strip and recolor the stamped concrete decking, replace the vertical raised wall original soft stone with flagstone, replace select pieces of coping, replace aging stone on a grill center, replace standard water line tile with a glass mosaic block tiling 1×1, replace original white plaster with a blue quartz finish and inlay glass tile edging along stairs/ledges/seats, change sheer descents to stone scuppers in back wall, demo existing equipment, pour new concrete equipment/storage pads, install/plumb/configure all new pool management equipment, and seal all concrete and stone surfaces.
Overall, I was very satisfied with the project and would hire PE and Mike Sparks again to complete major renovation work. I interviewed more than 8 highly-rated, pool renovators in the metroplex, and Mike clearly stood out from the rest. I had all but decided to put off the project to next year until I had a chance to get a bid from PE and understand their approach and how they would manage the attention to detail that I sought. PE has a very strong reputation in the Dallas market and I had a very particular requirement set for the project. While my project was relatively small to many of the projects they undertake, I was able to have many of the same contractors used on their most expensive pools work on my project. Mike ensured his contractors were held accountable for delivering against the high standard I expected and that rework was completed as required. Mike also made sure I understood that PE would stand behind the commitments made, even if it wasn’t done right the first time and required alternate contractors to correct. Let me clearly say, this is -crucial- when undergoing a major project because issues will arise; it’s not a matter of “if”, but a matter of “when”. I was always able to reach Mike by phone, day or night, with concerns on the project as they arose and he made sure I understood the plan ahead at all times. While there were some timing delays and a few issues requiring rework, we worked together to solve the problems that arose and ultimately got to a very satisfactory outcome.
The project was completed, the pool and spa look amazing, and am very pleased with the end result. I do not believe that most of the other contractors I interviewed would have demonstrated the same level of commitment and consideration to detail and for that I am very appreciative of Mike and PE.